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Author Topic: Pallet facing from Charlie Marshall - be aware of possible faulty batch.  (Read 811 times)

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Steve_freereeder

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    • Lizzie Dripping

Let me say right up front that this is in no way intended to be critical of Charlie Marshall nor his excellent service. Quite the opposite in fact.

I recently bought some pallet facing material from Charlie - the composite red felt on Persian leather. I've done this many times before and never had a problem with it.

However, on this particular batch, once I'd glued the facing to the pallets in the usual way and separated the individual pallets using a sharp blade, some of the leather started to peel away from the felt. It seemed as if the glue holding the leather and felt together was a bit sparse and patchy in some places while other areas were fine. But about half the set of pallets were affected. The remedy was easy - just a thin smear of solvent-free contact adhesive slid between the leather and the felt in the affected places using a thin blade, then gentle pressure for a short while.

I notified Charlie straight away so that he could check his other stock. I emphasised that I wasn't complaining but just wanted to inform him of a potential problem. But gentleman that he is, he immediately offered me a full refund or a replacement sheet of facing. I declined gracefully as I'd already re-glued the loose sections of the facing.

So - if you've recently bought some of the composite facing from Charlie, it's worth having a check to see if the leather/felt join is sound. If not, either use some contact adhesive to reattach the faulty areas or else contact Charlie and I'm sure he will offer a replacement or a refund without hesitation. He's a good guy.
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Steve
Sheffield, UK.
www.lizziedripping.org.uk

mselic

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Thanks for the heads up, Steve. I’ve just recently bought some of the same material and am waiting for it to arrive in the mail. I check it when it does. I agree that Charlie’s service is excellent - the absolute best!
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C#/D Serenellini 233, Manfrini, Saltarelle Irish Bouebe, and a few HA114s
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