Discussions > Other Free Reed Instruments
I am trying to purchase a new Delicia, but it is not going well
Anadi Nemrava:
Hello,
I read posts on the melodeon forum for a good while before I finally joined. I want to start by saying that I have learned so much from it, and that I really appreciate that!
Now for my question: I am having difficulty in my attempt to purchase a new Delicia Carmen 26 (cossotto) with A Mano reeds (yes, it is a piano accordion and not a melodeon). I tried to buy the accordion through their website but it does not allow for a shipping address out side of Slovakia or Czech. So I sent an email explaining that I wanted to purchase the above listed accordion. I never heard anything back from them. So I started phoning them during their business hours (my night time); the phone would ring but no one would ever pick up. One day after about 25 or 30 rings a woman answers, I tell her that I want to buy the above accordion and she tells me that she is on her cell phone and will be at the office in the late afternoon, and that I should send her an email telling her what I want to buy. I sent another email. I have never heard anything back from Delicia. I have googled to see if there is currently a week or two of holidays in Czech, but I don't see anything listed.
I have now begun to wonder if Delicia has actually gone out of business (I know that the accordion business is very difficult). Does anyone know if they are currently in business or not. And if they are in business, does anyone have advice on how to convince them to take my money?
ChrisP:
To be honest, if a company was that poor with communication I would never part with any money unless I had the item in my hand, especially if it was in a foreign country. You can hardly go and knock on the door and ask them where it is when it hasn't arrived, can you?
Tone Dumb Greg:
I would be very reluctant to buy an accordion sight unseen and sound unheard, even a brand new one.
I would be especially cautious if there was not a very helpful agent based somewhere reasonably close to me (even if that just means in the same, or a neighboring country-you don't say where you are), with a good reputation for fair trading, who was falling over himself to help.
It sounds like there is a very real possibility that if you eventually manage to pin down the company and then have any problems with your purchase you will be left with no support.
Maybe it is time to become more flexible in your specification.
Good luck.
John MacKenzie (Cugiok):
It's God, telling you to buy a melodeon.
SJ
Helena Handcart:
--- Quote from: John MacKenzie (Cugiok) on February 22, 2019, 10:04:42 AM ---It's God, telling you to buy a melodeon.
SJ
--- End quote ---
Also telling you not to buy a Delicia.
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